Your Visit

Your Visit to Portland Musical Theater Company

Whether this is your first visit to Portland Musical Theater Company or your 100th, we want to ensure that you enjoy every moment. If you have any questions about tickets or our services, please call the box office at 971-225-7469 or e-mail boxoffice@portlandmusicaltheater.org

Arrival Time Productions begin promptly, so please arrive at least 15 minutes early. Doors open 30 minutes before the show and seating begins then. Please check show listings for performance times.

Attire PMTC requires the basics (shirt, shoes, etc.) but beyond that, come as you like and be comfortable! Casual dress is fine, so is your Sunday best. Some shows encourage special dress and costumes. The key is to enjoy the show!

Box Office You may purchase tickets by phone at the box office by calling 971-225-7469 or purchase online at http://portlandmusicaltheater.org. Box office hours are Monday through Friday from noon. to 6 p.m. During productions, hours may be extended.

Cameras & Recording Flash Photography, videography, and audio recording are strictly prohibited during performances. Non-Flash Photography is permitted during some performances.

ChildrenChildren under six years of age, including babes in arms, will not be admitted to our mainstage shows. Portland Musical Theater Company productions are generally suitable for ages 8 and above. However, children of all ages are welcome at our children’s theater productions.

Food & Drinks Refreshments such as soda and snacks are available for purchase at concessions before the performance and during intermission. At some performances we are pleased to offer wine, beer, and hot beverages. Outside food beverages are not permitted.

Late-Seating Policy To cause the least amount of disruption to the performance and the other patrons, and to ensure safety, late arrivals will be seated at the first suitable pause in the performance at the discretion of the house manager. You might not be seated in your assigned seat until intermission. In some cases, late seating may not be permitted.

Lost & Found To inquire about a lost item, please call the box office at 971-225-7469, Monday through Friday, noon to 6 p.m. or contact our box office team at , with the subject line “Lost & Found.” Please include your name, phone number, seat location, and a description of the item. Unclaimed lost and found items are stored for three months and then donated to charity.

Patron Considerations In consideration of others, patrons leaving the auditorium during the performance may not return to their seats until intermission. Please do not talk, hum, and sing during the performance unless otherwise instructed. And please open cough drop wrappers or other noisey items prior to the show beginning.

Tickets You may purchase tickets online or by phone. Click here for ticketing information. All sales are final and non-refundable.

Ticket Exchanges Subscribers can exchange tickets, free of charge, for equivalent tickets to another performance of the same show up to two hours before your original scheduled performance. Exchanges are based on availability.

Single ticket buyers can exchange tickets for another performance of the same show subject to a $5 per ticket exchange fee – seating upgrade charges may apply. All fees and upgrades must be collected at time of exchange. Seating is based on availability. Please call the box office no later than 48 hours in advance to exchange your tickets.

If you’re unable to attend a performance, you may donate your tickets to Portland Musical Theater Company and receive a tax-deductible receipt for your income taxes. Please let us know if you cannot use your tickets so that we may make those seats available for others.

If you lose or forget your tickets, don’t worry. We can check you in at the box office the day of the show.

Weather Portland Musical Theater Company is committed to not canceling a performance due to weather. In the event of performance cancellation, Portland Musical Theater Company will alert ticket-holders via email and post a notice on the website homepage. Ticket holders will have the option of rescheduling for another performance, taking the unused tickets as a tax deduction, or requesting a refund.

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