Terms and Conditions

Terms & Conditions

Any person purchasing a ticket or attending an event agrees to abide by these terms and conditions.

Children at Performances

Portland Musical Theater Company is committed to providing an environment where all audience members, including babes in arms and young children, can be accommodated in a way which ensures every person in the theatre can have an enjoyable experience free of distraction or interruption from other audience members.

For the majority of PMTC productions, children who have not yet turned two years old may be admitted into an event at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on the lap of a parent or guardian for the duration of the event.

Young children who are not babes in arms and/or are over 2 years old are required to have their own seat and have a paid ticket (youth price).

Some events do require children under the age of 2 to be admitted with a ticket, particularly for performances programmed specifically for this age group, please check the production page or inquire with our team when booking.

Unless a show is specifically a designated children’s performance, most PMTC productions are still considered suitable for children but may not be a good fit for children because of the show’s run time.

Conditions of Entry

The use of photographic or recording equipment, including mobile phones, is prohibited. Mobile devices must be turned off before entry into the venue’s auditorium.

Outside food and beverages are not allowed.

It is a condition of entry that a search of persons or possessions may be required at the time of entry to the Venue.

PMTC reserves the right to refuse admission or evict a ticket holder if they compromise the health, safety or welfare of any staff or audience with aggressive or abusive behavior.

Content Warnings
Content warnings (such as adult themes and coarse language) have been noted with the play summary on our website. Stage cigarettes do not contain tobacco. This information is most up-to-date one week prior to the first Preview of a production. A warning sign will also be placed in the theatre foyer during the production.

Exchanges or Refunds

Subscribers are entitled to exchange tickets within their subscription package.

For a different performance date of the same production
Subscribers can exchange their tickets provided the tickets are received by PMTC at least 48 hours prior to the performance date indicated on the ticket.

For a different production
Subscribers may exchange into another mainstage production of the same season, provided the exchange is not for a production that is already booked within the subscription package, and that the exchange occurs at least one week before the first preview of the originally booked production.

Exchange fees apply to most subscriber exchanges. An upgrade supplement will be charged if exchanging to a higher priced performance. Any difference in ticket price will not be refunded. For more information, contact the box office at boxoffice@portlandmusicaltheater.org

Exchanges can be made by phone at 971-225-7469 or by email (please allow 5 working days for email exchanges.

Single tickets cannot be refunded after purchase except, if an event is cancelled, rescheduled or significantly relocated. Exchanges may be possible. Please contact the box office for details.

Gift Certificates

PMTC Gift Certificates can be purchased online or via the PMTC Box Office. Vouchers are valid for 12 months from the date of purchase, and can be used to purchase single tickets or to make part payment on an PMTC subscription. Please note that vouchers are not transferable or refundable for cash. In the event that a voucher has been used for a performance which is later cancelled, the value of the ticket plus any booking fees will be refunded in the form of a new gift certificate, not in cash or any other currency.

Late Seating

The performance will commence promptly at the advertised time. PMTC reserves the right to admit latecomers only when/if there is a suitable break in the performance, and to relocate seating. Management reserves the right to refuse admission; this policy is to prevent disruption to other patrons and the performance.

Performance Alterations and Cancellations

PMTC reserves the right to add, withdraw or substitute artists. It is our philosophy that performances should proceed where practicable and in the event of last minute substitutions artists may read from the script on stage.

PMTC reserves the right to vary ticket prices, and/or vary advertised programs, seating arrangements and audience capacity.

In the case of a cancelled performance ticket holders may exchange into another performance of the same production, subject to availability, or into another mainstage PMTC performance of the current season by returning their tickets to the place of purchase. If a refund is required tickets must be returned to the place of purchase within 20 days of the cancelled performance.

MTC reserves the right to record, broadcast, telecast or webcast any event.

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